Liike-elämän vuorovaikutustaidot (KGV002), 3 op

Basic information

Course name:	Liike-elämän vuorovaikutustaidot Communication skills in Business
Course Winha code:	KGV002
Kurre acronym:
Credits:	3
Type and level of course:	Optional Studies
Year of study, semester or study period:	3.year
Implementation:	2.period
Semester:	0607
Language of tuition:	Suomi
Teacher:	Minna Kaihovirta-Rapo
Final assessment:	Grading scale (0-5)

Descriptions

Prerequisites

Professional Communication, Oranizational Communication

Course contents (core content level)

Communication skills needed in business:
? communication management
? challenging communicative situations
? communication in intercultural organizations
? negotiation strategies and keeping promises
? planning and developing organisation?s communication.

Course contents (additional)

Core content level learning outcomes (knowledge and understanding)

After the course, students will understand the role and importance of communication for the success of organisation as well as part of professional competence. Students will be able to analyse challenges of intercultural communication.

Core content level learning outcomes (skills)

After the course students manage even challenging communication situation. Students
will be able to plan and develop organisation?s communication.

Recommended reading

Reference literature:
Hirvihuhta, Harri & Litovaara, Anneli 2003. Ratkaisun taito. Tammi, Helsinki.
Järvinen, Pekka 1998. Esimiestyö ongelmatilanteissa - konfliktien luomat haasteet työyhteisössä. 3. painos. WSOY, Helsinki.
Lassila, Ismo J. 2002. Konfliktin ratkaisemisen taito. Talentum.
Mikluha, Arja 1998. Kommunikointi eri maissa. Yrityksen tietokirjat. Helsinki.
Puro, Jukka-Pekka 2003. Työviestinnän kipupisteet. Hallinta ja ratkaisut. Inforviestintä, Helsinki.
Puro, Jukka-Pekka, 2004, Esimiehen viestintätaidot. Ekonomia-sarja.
Åberg, Leif 2000. Viestinnän johtaminen. Inforviestintä, Helsinki.

Teaching and learning strategies

Lectures (75% attendance), learning assignments and reading.

Teaching methods and student workload

Individual research, reading
Lectures and assignments
Learning tasks / Assignments

Assessment weighting and grading

Active participation in exercises and group assignments 60%, learning assignments 40%.

Related competences of the degree programme

Competencies for society and organisations
International competencies
Communication and social competence
Ethical competencies
Extensive business competencies
Personal development
Generic Competences
Development competencies
Application of business skills