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Laadunohjaus (L0020), 3 op
Basic information
| Course name: | Laadunohjaus Quality Management |
| Course Winha code: | L0020 |
| Kurre acronym: | Laadun ohj. |
| Credits: | 3 |
| Type and level of course: | Professional studies |
| Year of study, semester or study period: | 3.year |
| Implementation: | Autumn semester, 1.period |
| Semester: | 0708 |
| Language of tuition: | Suomi |
| Teacher: | Harri Kivelä |
| Final assessment: | Grading scale (0-5) |
Descriptions
Prerequisites
Introduction to Logistics
Understanding of Business processes
Course contents (core content level)
Basic understanding of quality and the tools of quality management, ISO 9001 and 14001 quality systems, measurement of quality, the concept of benchmarking, EFQM and Six Sigma.
Course contents (additional)
Core content level learning outcomes (knowledge and understanding)
The knowledge of quality systems as the tools of management and understanding how to use them for improvement of business/organization?s activities.
Core content level learning outcomes (skills)
The students are able to use ISO 9001 quality system as a tool for improvement of customer satisfaction and business profit.
Recommended reading
Quality standards ISO 9001 and 14001, www.qualitas-fennica.fi and www.laatukeskus.fi websites, course material
Teaching and learning strategies
Lectures 28 h
Project 7 h
Student individual workload 43 h
Exam 2 h
Total 80 h
Teaching methods and student workload
Lectures
Exam
Self-study
Project
Assessment weighting and grading
Normal 0 ? 5 from which project work is 30 % and examination 70%. Project work is possible to do as team work, however occupational.
Related competences of the degree programme
Product development and project skills
Competence in principles of business operations
Information acquisition skills and adaptation of new knowledge
Technical and economic way of thinking